Mitchell Shaw, Senior UX & Product Designer, Melbourne

I make complex things feel simple

I design digital products and large-scale platform transformations for some of Australia’s most recognised brands. My experience spans enterprise SaaS, identity, financial services, utilities and retail, with AI increasingly shaping both my design process and the products I create.

I combine deep UX craft, systems thinking and product strategy to solve challenging problems and turn business and technical complexity into intuitive experiences.

What I do

Product Design

Design digital products end to end, from information architecture and UX to UI, prototyping and accessible, responsive interfaces.

AI Product Design

Design AI-native products and agentic experiences, from conversational interactions and prompt design to working prototypes in code.

Strategy

Connect business objectives, customer needs and technology to shape product vision and deliver meaningful outcomes in staged releases.

Systems Thinking

Simplify complex workflows and create scalable design systems and component libraries, enabling consistent products and platforms.

Research & Validation

Plan and run user research, interviews and usability testing and analytics to ensure design decisions are grounded in real user needs.

Collaboration & Delivery

Facilitate workshops, engage SMEs and stakeholders, and partner with product and engineering teams to bring ideas to life.

Where I’ve worked

E1
Salesforce
Myer
Australia Post
Bunnings Warehouse
Punters
Sportsbet
AGL
ANZ